I’ve been starting to wonder where my Pong Clock was… today I found out:
Dear customer, To our utmost regrets, it has come to our attention you did not yet receive your pong clock, which you have paid for, and which had been send already, three weeks previously. After our investigation, it turns out our shipper TNT has seriously f*cked things up. After many, many phone calls, it turns out they “lost” a few shipments of our batch. Meaning, they simply say they can find our beloved pong clocks anywhere, hurray for modern shippers and modern day shipment tracking! Needless to say, they haven’t seen the last of us [or our lawyers] but that does not help you in any way... We have reserved a few clocks for unexpected troubles like this, so it does not mean you can’t have your long awaited pong clock. But we will need to send it again [today/tomorrow], and it can take up to two weeks before it finally arrives at your location, since it’s shipped by postal service. We sincerely apologize, but we simply can’t help, or could have foreseen this much stupidity at a shippers organization. We have done our best to have everything run smooth, but murphys law overruled us, let’s hope it’s all solved when it finally arrives.
Dear customer,
To our utmost regrets, it has come to our attention you did not yet receive your pong clock, which you have paid for, and which had been send already, three weeks previously. After our investigation, it turns out our shipper TNT has seriously f*cked things up. After many, many phone calls, it turns out they “lost” a few shipments of our batch. Meaning, they simply say they can find our beloved pong clocks anywhere, hurray for modern shippers and modern day shipment tracking!
Needless to say, they haven’t seen the last of us [or our lawyers] but that does not help you in any way...
We have reserved a few clocks for unexpected troubles like this, so it does not mean you can’t have your long awaited pong clock. But we will need to send it again [today/tomorrow], and it can take up to two weeks before it finally arrives at your location, since it’s shipped by postal service.
We sincerely apologize, but we simply can’t help, or could have foreseen this much stupidity at a shippers organization. We have done our best to have everything run smooth, but murphys law overruled us, let’s hope it’s all solved when it finally arrives.
Wow, the saga of the Pong Clock continues. Thanks to Buro Vormkrijgers though for the great customer service and never leaving anyone wondering “what’s going on”. I know someday I’ll get my clock…
